stc Masters - FAQS

Registration questions

How do I register?

You can register by clicking on the tournament game card, once opened all you have to do is to fill in the information required and you should be registered.

Where do I find the schedule for the tournament?

The schedule will be announced a day before the tournament starts.

General questions

What time is my match?

The time will be announced on the schedule and/or via email.

How can I find my opponent?

You will find the user ID of your opponent on the bracket and/or schedule.

What happens if my opponent or I have connectivity issues?

Each round within the tournament has an alotted time in which both players must ensure that their match is to be played, if connectivity issues occured with either player, they must fix it before the alotted time expires to avoid being disqualified.

What should I do if my opponent forfeits?

Submit your recording/screenshot and last score (if exists)

Validation questions

What to do if my opponent does not show up?

If your opponent does not show up within 20 minutes of the game start, you can report a "no-show" on the tournament page.

What do I do after winning my match?

Submit your score and make sure you have a record in case needed for a dispute

How do I submit a post-match result?

After the match has been played, the winner must submit a post-match result by clicking on "Report Score" in the platform and providing a clear screenshot proof which showcases the match result for validation. This must be done within 10 minutes of a win.

Prizes questions

When do I receive the assigned prize of the tournament after winning?

30-60 days after the end of the tournament

For more information, please visit the terms and conditions page on our website